Privacy Policy

KT STONE LTD is the controller of personal information collected through this website and through our enquiries, quotations, sample requests and projects. Contact info@ktstone.co.uk for a data request or privacy complaint.

Information we collect

• Contact details, delivery and project addresses.
• Enquiry, sample, quotation and project preferences.
• Measurements, plans, drawings and photographs you upload or send.
• Quotation, contract, payment and correspondence records.
• Technical security information such as IP address, browser data, submission timestamps and anti-spam records.
• Cookie and analytics information where applicable and permitted.

Purposes and lawful bases

• Taking steps at your request and performing a contract: answering enquiries, preparing estimates and quotations, supplying samples, templating, fabrication, installation and aftercare.
• Legal obligation: tax, accounting, consumer-rights, safety and data-protection records.
• Legitimate interests: securing our forms, preventing fraud and spam, maintaining service records, resolving complaints and improving our operations, where those interests are not overridden by your rights.
• Consent: optional marketing or non-essential cookies where consent is requested. You may withdraw consent at any time.

Who receives information

We use service providers where necessary, including website hosting and maintenance, email delivery, secure storage, professional advisers, payment or accounting providers, couriers and relevant stone suppliers. We share only what is reasonably required. We do not sell personal information.

International transfers

Some technology providers may process information outside the UK. Where this occurs, we require an applicable lawful transfer mechanism and appropriate safeguards.

How long we keep information

Unsuccessful enquiry and sample-request records are normally reviewed and deleted or anonymised after 24 months. Contract, invoice, warranty and project records are normally retained for up to seven years after the end of the relevant financial year or longer where reasonably required for an active claim. Uploaded plans and photographs follow the related enquiry or project record. Security logs are retained only for a proportionate period. We may keep information longer where law or an active dispute requires it.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction, objection or data portability, and may withdraw consent. Email info@ktstone.co.uk. We may need to verify your identity and will normally respond within the period required by law.

Complaints

Please raise a privacy complaint with us first at info@ktstone.co.uk so we can investigate it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.

Cookies

Essential cookies may be used for security and form operation. Non-essential analytics or marketing cookies will not be activated without the consent required by law. Browser controls can also remove stored cookies.

Security and updates

We use appropriate technical and organisational safeguards, but no internet service can guarantee absolute security. We may update this notice when our processing changes; the latest update date appears above.