Terms and Conditions of Sale

These terms apply when KT STONE LTD (“KT Stone”, “we”, “us”) supplies templating, fabrication, stone products and installation services to a consumer. Your accepted written quotation, these terms and any agreed drawings or specifications form the contract. Nothing in these terms limits your statutory rights.

1. Quotations and estimates

Online calculator figures are estimates only and are confirmed after site survey, templating, material selection and final project details. A written quotation states what is included, its validity period and whether additional work is chargeable. KT Stone is not currently VAT registered, so no VAT is added to displayed prices.

2. Call-out, templating and order confirmation

The standard call-out and professional templating visit is £150. Where you proceed with the resulting order, that charge is waived rather than charged separately. If the visit or templating has taken place and you do not proceed, £150 remains payable. Unless agreed otherwise in writing, a 50% deposit is required after templating to confirm the order and the balance is payable on completion of installation.

3. Cancellation rights

If the contract is made online, by telephone or away from our premises, you may have a legal right to cancel within 14 days. If you ask us to begin a service during that period, you may have to pay for work properly completed before cancellation. The statutory cancellation right may not apply to goods made to your specifications or clearly personalised once production has begun. Contact us promptly at info@ktstone.co.uk if you wish to cancel. We will explain the project stage and provide an itemised statement of any lawful deduction.

4. Refunds after cancellation

Before materials are ordered, any amount due back will be refunded less services already supplied, including an applicable templating charge. After materials are ordered, we may deduct the evidenced cost of non-returnable or specially ordered materials. After cutting or fabrication begins, bespoke items may have no resale value and the lawful deduction may include materials and work already performed. These provisions do not apply where goods or services are faulty or where the law requires a different remedy.

5. Measurements, natural variation and approval

Final dimensions are taken at templating. Natural stone and engineered surfaces may vary in colour, pattern and veining between samples, photographs and slabs. Where slab viewing or layout approval is offered, you should raise concerns before fabrication. Reasonable natural variation is not itself a defect.

6. Site readiness

Cabinets, supports and surrounding areas must be complete, level, secure and accessible on the agreed dates. Unless expressly included in the quotation, plumbing, gas, electrical disconnection or reconnection, appliance work and removal of existing worktops are not included. Additional visits or work caused by an unready or unsafe site may be charged after we explain the reason and cost.

7. Changes and delays

Changes after quotation approval or templating may change the price and installation date. We will agree material changes in writing. We are not responsible for delay caused by events outside our reasonable control, but we will keep you informed and take reasonable steps to minimise disruption.

8. Quality and statutory remedies

Goods must be as described, of satisfactory quality and fit for an agreed purpose. Services will be performed with reasonable care and skill. If there is a problem, contact us promptly and allow a reasonable opportunity to inspect and, where appropriate, repair, repeat performance, replace or provide another remedy required by law.

9. Liability

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for loss caused by inaccurate information supplied by you, pre-existing structural defects, or work carried out by third parties outside our control.

10. Complaints and governing law

Send complaints to info@ktstone.co.uk or the postal address above. We will acknowledge and investigate them fairly. These terms are governed by the law of England and Wales, and consumers retain any mandatory right to bring proceedings in the courts available to them.